Shipping policy

Shipping & Delivery Policy

KOVA Football

Last updated: 18 October 2026

At KOVA, we take pride in producing high-quality carbon fibre shin pads. Please read the following information regarding our production times, dispatch and delivery.

1. Order Processing & Production

CORE Edition

Our standard CORE edition does not require custom artwork or personalisation. Orders are prepared for dispatch subject to stock availability.

IDENTITY, TRIBUTE & SIGNATURE Editions

As our personalised editions are produced to each customer's individual specifications, please allow 5–7 working days for production before dispatch.

Working days are Monday to Friday, excluding UK bank holidays.

During particularly busy periods or for more complex designs, production may take longer. We will contact you if we anticipate a significant delay.

2. UK Shipping

All UK orders are dispatched using:

Royal Mail Tracked 24

Royal Mail Tracked 24 aims to deliver within 1 working day after dispatch, although this is not a guaranteed next-day service.

Please note that delivery estimates begin once your order has been dispatched, not when it was placed.

Shipping charges, where applicable, are displayed at checkout before payment.

3. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation containing your Royal Mail tracking information.

You can use this information to follow your parcel's progress through the Royal Mail tracking service.

4. Delivery Delays

While we aim to fulfil and dispatch orders promptly, occasional delays may occur due to production requirements, courier disruptions, adverse weather or periods of high demand.

If your order is delayed, please contact us at info@kovafootball.com.

We will investigate and work towards a suitable resolution in accordance with your statutory consumer rights.

5. Incorrect Delivery Information

Customers are responsible for checking that their delivery address and contact details are correct before completing checkout.

If you notice an error, please contact us as soon as possible at info@kovafootball.com.

We will endeavour to amend the details before dispatch where possible.

6. Lost or Damaged Parcels

If your parcel is lost, arrives damaged or does not arrive within the applicable delivery timeframe, please contact us.

We will investigate the issue with Royal Mail and provide any replacement, refund or other remedy required under applicable consumer law.

For damaged deliveries, please retain the packaging and provide photographs where possible to assist our investigation.

7. Delivery Timeframes & Consumer Rights

All delivery estimates are provided in good faith.

Unless a different delivery period has been agreed, we will deliver goods without undue delay and within the timeframe required by applicable UK consumer law.

Nothing in this policy affects your statutory consumer rights.